Last updated: November 9, 2026

New Covenant Fellowship (“NCFC”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through ncfccanada.ca, why we collect it, how we use and protect it, and the choices you have. We handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Who we are

New Covenant Fellowship
6230 120 St, Surrey, BC V3X 1Y7
Phone: +1 604-674-6208
Email: info@ncfccanada.ca

Information we collect

  • Contact form: your name, email address, phone number (if given) and your message.
  • Prayer requests: your name, contact details and the prayer request itself. Prayer requests can include sensitive personal details, such as health, family or faith matters. Please share only what you are comfortable sharing.
  • Event sign-ups or enquiries: the details you choose to provide.
  • Technical information: when you visit the site, our hosting provider and security tools automatically record your IP address, browser type, the pages you visit and the date and time of your visit. This is used to keep the site secure and working.

We do not sell, rent or trade your personal information.

How we use your information

  • To reply to your messages and questions.
  • To pray for you and, if you ask us to, to follow up with pastoral care.
  • To share information about services and events you have asked about.
  • To protect the website from spam, abuse and security threats.

Prayer requests are seen only by church leaders and the prayer team who need them in order to pray and provide care. We will not share your prayer request publicly or with anyone else without your permission.

Services that process information for us

We use a small number of trusted service providers to run this website. Some of them may store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law.

  • Hostinger: website hosting, content delivery network and email.
  • Google reCAPTCHA: checks that form submissions come from people, not bots. It collects device and usage information under Google’s Privacy Policy.
  • Akismet (Automattic): screens form submissions for spam.
  • MalCare: website security and firewall, which processes visitor IP addresses to block attacks.
  • Google Search Console: shows us how the site appears in Google search results. It does not identify individual visitors.
  • Social sharing buttons: if you use them to share a page on Facebook or another network, that network receives information under its own privacy policy.

Cookies

The website uses a small number of cookies needed for it to work, such as cookies set by WordPress and our security and spam-protection tools. Google reCAPTCHA may also set cookies. We do not use cookies for advertising. You can block or delete cookies in your browser settings, though some parts of the site, such as the forms, may not work without them.

How long we keep information

We keep form messages and prayer requests only as long as we need them to respond and provide care, and we review and delete old submissions regularly. Security logs are kept for a limited time by our hosting and security providers.

How we protect your information

The website uses an encrypted (HTTPS) connection. Access to messages and prayer requests is limited to authorized church leaders using password-protected accounts. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it. To do so, contact us at info@ncfccanada.ca. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Children

Our website is not directed at children. If a child under 13 has sent us personal information through the website, a parent or guardian can contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.